Policies

How Rentrio works, what you are agreeing to, and what happens when something goes wrong. Written to be read, not to be skipped.

• Terms of ServiceThe agreement between you and the platform.
• Privacy PolicyWhat we collect, why, and who can see it.
• Rental AgreementThe agreement between a renter and an owner for one rental.
• Cancellation and Refund PolicyWhat happens when a rental is called off, and who is refunded.
• Damage and Loss PolicyWho is responsible when something is broken, lost, or not returned.
• Prohibited ItemsWhat may not be listed on the marketplace.
• SafetyMeeting, handing over gear, and using it sensibly.
• Disputes and Incident ReportingHow to report a problem and what happens next.

Last updated 2026-09-04